Now in its eighth generation, the Gehrung-Kauderer family operates the Hirsch Hotel in Ostfildern-Ruit and the Hotel Lamm in Ostfildern-Scharnhausen. Both houses have a more than 200-year tradition.
To be aware of this tradition and yet keep an eye on the future in an innovative way - this is the recipe for success of our company. After all, the strongest drivers of innovations are not strategies and concept ideas but emotions.
INITIAL AND CONTINUING EDUCATION
- We promote above-average education and demand above-average commitment.
- We expect employee initiative in their further education.
- We have regular meetings. Participation is mandatory. The results are logged.
- The guest is the focus of our work.
- On the basis of the existing quality standards, we look after our guests individually and personally.
- We turn each guest into a regular guest.
- We understand complaint as an opportunity.
- We plan our marketing activities.
- We use new media.
- We plan events that are also accompanied by media.
- We practice constructive criticism and accept it.
- We are constantly improving.
- We fulfil our job profile.
- We work as a team.
- We have rules of the game and we all stick to it.
- We have an organigram that regulates our tasks and competences.
- We work with checklists.
- Duties are based primarily on the business situation.
- We have a supplier handling.
- We have regular security checks.
- We exceed the quality expectations of our guests.
- We participate in the service quality service Baden-Württemberg.
- We prefer regional products.
- We have eco standards and respect them always and everywhere.
- We regularly review our standards and adapt them to changing circumstances.
- We are open, honest and tolerant with each other, with guests and suppliers.
- We are loyal and behind the operation.
- Our common goal is to increase revenue to ensure the continued existence of the company and our jobs.
- We regularly review our economic indicators and analyse deviations.
- We carefully handle maintain equipment and materials.
In the future, we must and want to be guided and measured by the above mission statement. The benchmark here can never be our own opinion, but always the feelings and needs of our guests and customers.